Store Policy

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note, or a full refund.

Desirée Iyama offers sustainable packaging made of recycled zip locks. We have both cardboard boxes and recycled zip locks in medium and large sizes, the packaging option is dependent on the order size. We also offer gift packaging for special orders, simply add “GIFT PACKAGING” in the notes when you checkout.

Processing Time

Each garment is hand-cut by Desirée once it has been ordered and paid for in full by the customer. This allows for custom requests such as measurements, length preferences, and fabric colours, as indicated at checkout. Please allow up to 14 days for the making and delivery of your item once purchased.

As a made-to-order brand, our processing times are highly dependent on the demand. Production begins after an order has been confirmed and paid for in full by the customer. This takes about 3-7 days to complete, however, please allow 5-14 days for the making and delivery of your product. This can differ depending on order demand at the time and delivery destination.

Payment Methods

– Credit / Debit Cards

– PAYPAL

– Offline Payments